Privacy Policy

1. Introduction

Frozenonozio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website frozenonozio.world and purchase our products.

We comply with the General Data Protection Regulation (GDPR), the New Zealand Privacy Act 2020, and other applicable data protection laws. By using our website, you consent to the practices described in this policy.

2. Data Controller Information

The data controller responsible for your personal data is:

• Company Name: Frozenonozio
• Address: 119 King Street, Rangiora 7400, New Zealand
• Email: askuse@frozenonozio.world

3. Personal Data We Collect

We collect the following categories of personal data:

3.1 Information You Provide

• Contact Information: Name, email address, phone number (optional), and shipping address
• Order Information: Products purchased, order history, and payment details
• Communication Data: Messages, inquiries, and feedback you send us

3.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill your order and provide our services
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For improving our services, website functionality, and customer experience
• Legal Obligations: To comply with applicable laws and regulations

5. Purposes of Data Processing

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about orders, products, and services
• Providing customer support
• Improving our website and services
• Sending marketing communications (with your consent)
• Detecting and preventing fraud
• Complying with legal obligations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Payment processors, shipping carriers, and IT service providers who assist in our operations
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions, to protect your data in accordance with GDPR requirements.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Order Data: 7 years for tax and legal compliance
• Account Data: Until you request deletion or account closure
• Marketing Data: Until you withdraw consent
• Technical Data: 12 months for analytics purposes

9. Your Privacy Rights

You have rights under the New Zealand Privacy Act 2020 and, where applicable, other data protection laws. These rights may include:

• Access: Request confirmation of whether we hold your information and ask for a copy
• Correction: Ask us to correct information that is inaccurate
• Withdrawal of Consent: Withdraw consent for optional processing at any time
• Objection to Direct Marketing: Opt out of marketing communications
• Additional Rights: Where required by law, request deletion, restriction, portability, or object to certain processing

To exercise your rights, contact us at askuse@frozenonozio.world. We will respond within a reasonable time and in accordance with applicable law.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

14. Marketing Communications

We may send service-related communications needed to process your order. Promotional messages are sent only where permitted by law. You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

We comply with applicable anti-spam requirements, including the Unsolicited Electronic Messages Act 2007 (New Zealand).

15. Complaints

If you have concerns about our data practices, please contact us first so we can try to resolve your complaint. You may also lodge a complaint with the Office of the Privacy Commissioner in New Zealand, or another relevant regulator where required by applicable law.